This page provides information for using the dedicated iPad to manage access to the front and back doors.

TUTORIAL

  1. All interactions with visitors at either door are via the orange iPad (located on the donation desk or in the office) and the MyQ app. The MyQ app should always be active on the iPad but in case it is not look for the MyQ logo in the dock and tap it to start.

  2. When a visitor walks up to our doors and taps “MAIN DOORBELL” a Video Call will be made directly to the iPad inside the temple.

  3. ANSWER DOOR: You will see an incoming call notification at the top of iPad screen. Answer the Video Call by tapping the green “Accept” check mark.

  4. TALK TO VISITOR: A video box will pop up where you can see and speak to the visitor (the visitor cannot see you, only speak to you).

  5. GRANT ACCESS: To grant access tap the Grant Access button. The call will automatically end and the event will be logged with a video clip.

Notes: (a) If the iPad is not answered the regular house phones will ring. If this happens picking up any phone will connect to the person at the door. In this case you will have to physically open the door to let them in. (b) At the end of the day please make sure both doors are closed and locked. (c) Below are two short videos demonstrating the iPad.

TROUBLESHOOTING

If the iPad stops receiving notifications from the doors it probably means it is no longer connected to our WiFi network – MBT-Chicago. Here are steps to troubleshoot:

  • Reset the WiFi on the iPad. Turn WiFi off then turn it back on (via settings). Then make sure the iPad reconnects to MBT-Chicago. Try the doorbell again.

  • If that doesn’t work stop and restart the MyQ app:

    1. While on the MyQ app swipe up from the bottom but stop mid-screen – the app will appear in a smaller window

    2. Hold the smaller window then swipe to the top of the ipad

    3. Next restart the app by tapping the MyQ icon​ located in the dock on the bottom of the screen